Customer Center

Product & Stock

Can you give me more information about a product?

We have a team of specialists that provide all of the information of each product on the web. The team also writes different opinions that will better help you choose between one product or another.

However, if there is any kind of information you need and we have not offered, you can send us the question and we will respond as quickly as possible. The response time will depend on whether we have to speak with our suppliers or is exclusively an opinion consultation of our team of specialists.

How can I place an order?

Here is the step by step process to correctly place an order:

First you must browse our website to find the product you are looking for. When you have found it, simply select the model you want, indicate the number of units you would like to buy and click on the "Add to cart" button. By doing this, you will have the products selected.

When entering the shopping cart you will see the selection of products and their price. In this same screen you will be able to select the transport method that you prefer and go to the input screen of your data by clicking on the purchase process.

Once you are in the data entry screen, we will ask you for basic information to be able to make the shipment correctly. Following the data information, you are able to enter a discount coupon if you have one.

Finally, you will be able to select the method of payment that you prefer and, after clicking the continue button, we will send you to the payment gateway of the provider.

Once you have filled in the personal data in the payment gateway and we have verified that everything has been done successfully, you will be sent to a confirmation page where you can see the summary of your purchase.

You will receive all of this data by email so that you can consult it at any time and, if you have any concerns, you are able to contact our Customer Service team and they will assist you in any way possible.

I am viewing a product but it seems that it is out of stock. When will it be available?

If a product is out of stock and we do not have a definite answer as to when it will be available again, we can offer you the possibility to sign up for the product waiting list. As soon as it becomes available, we will notify you.

However, we are aware that there are some products of urgent need and in these cases, we will show you a series of alternatives so that you can know substitute products that share the same main characteristics as the original product.

You should know that we work directly with the best suppliers in the sector with a stock-sharing service. All of our catalog is in stock in our facilities or the facilities of our supplier.

We replenish our stock on average every 24 hours unless there are problems with manufacturing or the product has been discontinued.

The state of our stock is shown in each of the tabs of our products and updated in real time.

Is it possible to make wholesale purchases?

Although we are a store focused directly to the public, we personally attend the possible consultations of professionals.

If you are a professional and you plan to make a volume purchase, contact us and one of our advisors will respond to you as soon as possible.

I need help with the purchasing process

If there is a confusing step and you need help to make the purchase, we have a customer support team available to help you.

We can guide you step by step during the purchase process so that you can carry out all the steps in a quick and easy way.